Comment

Four steps for making your sorry, a good sorry

Caroline Sefton, former Case Officer, and Rob Baker, Case Officer, write about how organisations can improve their complaint handling by apologising in an appropriate way.
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Webinar

Webinar: Handling complaints

This video is designed to help charities understand how they should manage the handling of fundraising complaints and use learning from complaints to help them with future fundraising activity.
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News

WITHDRAWN Coronavirus (COVID-19): Statement from Fundraising Regulator and Chartered Institute of Fundraising (27 Nov 2020)

This advice was withdrawn in January 2021. In November 2020, the Fundraising Regulator and Chartered Institute of Fundraising issued a statement following UK government announcements.
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News

Fundraising Regulator publishes evaluation of the Fundraising Preference Service

The Fundraising Regulator has published an independent evaluation of the Fundraising Preference Service (FPS), the service that allows members of the public to stop direct marketing communications fro...
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Publication

Evaluation of the Fundraising Preference Service

The Fundraising Regulator has published an independent evaluation of the Fundraising Preference Service (FPS). This is the first review of its kind since the Fundraising Regulator set the FPS up in 20...
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News

Fundraising Regulator publishes fourth Annual Complaints Report

The Fundraising Regulator has published our fourth Annual Complaints Report, which analyses complaints we have received over the past year, alongside complaints reported by some of the UK’s largest ch...
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News

WITHDRAWN Coronavirus (COVID-19): Statement from Fundraising Regulator and Chartered Institute of Fundraising (3 Nov 2020)

This advice was withdrawn in November 2020. In November 2020, the Fundraising Regulator and Chartered Institute of Fundraising issued a statement following UK government announcements.
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Comment

Four ways your charity can improve its fundraising reporting

Philip Satherley, former Policy Manager at the Fundraising Regulator, explains how complying with the fundraising reporting requirements in the Charities (Protection and Social Investment) Act 2016 ca...
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Webinar

Webinar: Trustee responsibilities

This video is designed to help charities and trustees understand what charity trustee responsibilities are when it comes to fundraising.
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News

Fundraising Regulator publishes results of review into compliance with fundraising reporting requirements

The Fundraising Regulator has published the results of its latest review into charities’ compliance with the fundraising reporting requirements in Section 13 of the Charities (Protection and Social In...
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Publication

The Charities (Protection and Social Investment) Act 2016: an analysis of compliance with fundraising reporting as of June 2020

This research analysis evaluates how charities are adapting to the fundraising reporting requirements of The Charities (Protection and Social Investment) Act 2016, as of June 2020.
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Webinar

Webinar: Introduction to the code

This video is designed to help charities and trustees understand what the code is, who it applies to, what the code covers and how to use the code, both online and offline.
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Comment

WITHDRAWN Coronavirus (COVID-19): Supporting a safe and responsible return to fundraising

This advice was withdrawn. Priya Warner, former Head of Policy at the Fundraising Regulator, and Daniel Fluskey, Head of Policy and External Affairs at the Chartered Institute of Fundraising, explain ...
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News

WITHDRAWN Coronavirus (COVID-19): Fundraising Regulator and Chartered Institute of Fundraising publish new guidance to support the return to public fundraising (June 2020)

This advice was withdrawn. In June 2020, the Fundraising Regulator and Chartered Institute of Fundraising published new guidance to support charitable fundraising organisations to return to in-person ...
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Comment

WITHDRAWN Coronavirus (COVID-19): Setting up a Coronavirus appeal - what you need to know

This advice was withdrawn in 2022. Priya Warner, former Head of Policy, writes about what members of the public need to know when setting up a coronavirus appeal, to ensure your fundraising is legal a...
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News

Fundraising Regulator appoints three new board members

The Fundraising Regulator has appointed three new members to its board for initial three-year terms; Guy Parker, Martin Price, and Reshard Auladin.
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News

WITHDRAWN Coronavirus (COVID-19): Regulators urge safe giving as communities respond to Coronavirus pandemic

This advice was withdrawn in 2022. The Charity Commission and Fundraising Regulator today urged people to ‘give safely’ as people continue to respond with generosity in the current crisis.
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News

WITHDRAWN Coronavirus (COVID-19): Statement from Fundraising Regulator and Institute of Fundraising (March 2020)

This advice was withdrawn in March 2020. In March 2020, the Fundraising Regulator and Chartered Institute of Fundraising issued a statement following UK government announcements.
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News

Fundraising Regulator’s registrant survey reveals that 92% of respondents engaged with the revised Code of Fundraising Practice

The Fundraising Regulator publishes findings from its first registrant survey.
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Publication

Survey of Fundraising Regulator registrants 2019/20

In November 2019, we carried out an anonymous survey of our registrants. The results provide an important evidence base for our work in the year ahead and beyond.
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Consultation response

ICO draft Direct Marketing Code of Practice: response from the Fundraising Regulator 

A response from the Fundraising Regulator to the Information Commissioner's Office (ICO) consultation on the draft Direct Marketing Code of Practice.
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News

Fundraising Regulator publishes Complaints Report 2018/19

The Fundraising Regulator publishes a report on fundraising complaints it received, and those reported by the charity sector, in 2018/19.
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News

Fundraising Regulator commissions independent evaluation of the Fundraising Preference Service

The Fundraising Regulator has commissioned an independent evaluation of the Fundraising Preference Service (FPS) and is seeking the views of charities.
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Comment

Refining our complaints process

Catherine Orr, Head of Casework, reflects upon the findings from our first external review and the learning that we have implemented as a result.
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