Complaints form

We usually expect organisations to respond to complaints within four weeks of receipt. If you have not heard back at all, please check they have received your complaint before completing this form.

Have you contacted the organisation about your complaint?

No, I have not contacted the organisation

We usually ask that you complain to the fundraising organisation first. If you think it is not possible for you to do this, please explain why in the box below and we will consider your complaint.

About You

Contact ID

Title

e.g. Mr, Mrs, Ms, etc.

First name

Last name

Email address

Address line 1

Address line 2

Town

County

Where do you live?

Postcode

Telephone number

What is your preferred method of contact?

About your complaint

Are you complaining on behalf of yourself or on behalf of an organisation?

When did the incident occur?

Name of the charity or third-party company complained about

How did you hear about the Fundraising Regulator?

What area of activity best describes what the charity was raising money for?

Please tell us more about your complaint

Please send us any supporting documentation relevant to your complaint

In order to deal with your complaint properly we may need to pass on your details – including your name and address – to third parties, such as the organisations you have complained about. We will not disclose your identity to the organisation(s) complained about without your consent. If you do not provide us with consent this may affect whether we can deal with your complaint.

I consent to the Fundraising Regulator passing on my details to third parties.

YesNo

How can the concerns in your complaint be resolved?