Index

Using the code

• Introduction
• The code and the law
• Applying the code
• Commitment to the code
• Investigating complaints

Standards: All fundraising

• 1.
  Behaviour when fundraising
  • 1.1.
    General behaviour
  • 1.2.
    Asking for support
  • 1.3.
    Informing donors and treating people fairly
• 2.
  Responsibilities of charitable institutions and those who govern them
  • 2.1.
    General duties
  • 2.2.
    Risk assessment
  • 2.3.
    Accepting, refusing and returning donations
  • 2.4.
    Complaints and concerns about fundraising
  • 2.5.
    Paying fundraisers
  • 2.6.
    Solicitation statements for paid employees, officers and trustees of charitable institutions and connected companies
  • 2.7.
    Using funds
  • 2.8.
    Accounting and reporting
• 3.
  Processing personal data (information)
  • 3.1.
    General requirements for personal data
  • 3.2.
    Storing and maintaining personal data
  • 3.3.
    Sharing and selling personal data
  • 3.4.
    Case studies
  • 3.5.
    Direct marketing
  • 3.6.
    Requests from people to access their personal data
• 4.
  Processing donations
  • 4.1.
    Cash
  • 4.2.
    Tills
  • 4.3.
    Floats
  • 4.4.
    Receipts
  • 4.5.
    Cheques
  • 4.6.
    Charity cheques and vouchers
  • 4.7.
    Card transactions
  • 4.8.
    Direct debits
  • 4.9.
    Gift Aid

Standards: Working with others

• 5.
  Volunteers
  • 5.1.
    Standards that apply to all volunteers
  • 5.2.
    Specific considerations when working with ‘on-behalf-of’ volunteers
  • 5.3.
    Specific considerations when working with ‘in-aid-of’ volunteers
• 6.
  Fundraising involving children
  • 6.1.
    Responsibilities relating to fundraising involving children
  • 6.2.
    Children and data protection
• 7.
  Professional fundraisers, commercial participators and partners
  • 7.1.
    Due diligence and conflicts of interest
  • 7.2.
    Contracts and agreements
  • 7.3.
    Monitoring that fundraisers are meeting the code
  • 7.4.
    Solicitation (disclosure) statements for paid third-party fundraisers and commercial participators
  • 7.5.
    Fees and payment
  • 7.6.
    Confidentiality
  • 7.7.
    Company law and tax

Standards: Specific fundraising methods

• 8.
  Collecting money or other property
  • 8.1.
    Behaviour when collecting money or other property
  • 8.2.
    Licences and permission
  • 8.3.
    Exemptions
  • 8.4.
    Further standards that apply to particular locations and activities
  • 8.5.
    Static collections
• 9.
  Fundraising communications and advertisements
  • 9.1.
    General standards
  • 9.2.
    References in documents
  • 9.3.
    Fundraising by mail
  • 9.4.
    Fundraising by telephone
• 10.
  Digital
  • 10.1.
    Digital media
  • 10.2.
    Online fundraising platforms
  • 10.3.
    Messages to mobile devices
  • 10.4.
    Bulk email
• 11.
  Events
  • 11.1.
    Venues, locations and equipment
  • 11.2.
    Risk assessment and insurance
  • 11.3.
    Licences and permission
  • 11.4.
    People taking part in a fundraising event
  • 11.5.
    Promoting an event
  • 11.6.
    Cancelling an event and contingency plans
  • 11.7.
    On the day
  • 11.8.
    Financial procedures
  • 11.9.
    After the event
  • 11.10.
    Events organised by third parties
  • 11.11.
    Events involving travel
• 12.
  Lotteries, prize competitions and free draws
  • 12.1.
    Lotteries – general responsibilities
  • 12.2.
    Role of the promoter
  • 12.3.
    Considerations other than the Gambling Act
  • 12.4.
    The draw
  • 12.5.
    Procedure after the draw
  • 12.6.
    Prize competitions and free draws
• 13.
  Grant-making bodies (including trusts and foundations)
  • 13.1.
    Statutory funding
  • 13.2.
    Preparation and procedures
  • 13.3.
    After applications have been accepted or rejected
  • 13.4.
    Reporting
• 14.
  Payroll giving and post-tax salary donations
  • 14.1.
    Professional fundraisers and payroll giving
  • 14.2.
    Pre-tax payroll giving
  • 14.3.
    Promoting committed giving in the workplace
• 15.
  Legacies
  • 15.1.
    Legacies – general responsibilities
  • 15.2.
    Written communications asking for legacies
  • 15.3.
    Communicating in person
  • 15.4.
    Involvement of charitable institutions in making a will
  • 15.5.
    Fundraisers’ relationships with potential testators
  • 15.6.
    Paying for wills with charity funds
  • 15.7.
    After a legacy has been made

Glossary