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Resource library

Useful guidance, summaries of our investigations, and publications for donors and fundraisers.

Investigation report

Decision: International Liberty Association

The Fundraising Regulator's decision following an investigation into the fundraising methods of International Liberty Association (ILA).
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Investigation report

Decision: The President's Club Charitable Trust

The Fundraising Regulator’s decision following an investigation into the Presidents Club Charitable Trust.
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Investigation report

Decision: Brain Tumour Research

The final decision following an investigation by the Fundraising Regulator into the fundraising practices of Brain Tumour Research.
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Investigation summary

A complaint about street fundraising: Mr F

Mr F complained about the behaviour of a charity street fundraiser, who he said was also blocking a public walkway.
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Investigation summary

A complaint about volunteer fundraising: Mr W

Mr W used an online giving platform to organise a race to raise money for a town in Africa. His intention was to organise the race every year until the local people could organise it instead.
He agreed with a charity that the money raised would be given to them, and that the charity would then pass money to him each year as needed. But he’s now in a disagreement with the charity about what should happen to the money raised.
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Investigation summary

A complaint about lottery fundraising: Mr Z

Mr Z entered a charity’s lottery and won a one-of-a-kind item but found that the certificate of authenticity had a laser printed signature. He said this could reduce the value of the item and felt he was misled into entering the lottery.
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Investigation summary

A complaint about unwanted charity bags: Mr Y

Mr Y received a charity clothing collection bag from an agency working for a charity, despite having a ‘no charity bag’ sign on his door.
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Investigation summary

A complaint about misleading fundraising: the R family

Mr and Mrs R’s son is a member of a local charitable sports club. The club asked Mr and Mrs R to raise £800 so they could send a team to a sporting event. But Mr and Mrs R thought this amount was more than they needed.
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Investigation summary

A complaint about event fundraising: Mr P

Mr P complained that a fundraising event he attended in aid of a charity was a “rip-off”.
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Investigation summary

A complaint about event fundraising: Mr N

A charity was showing only the Gift Aid entry price to an event on their website, and not the Standard entry price. Mr N found this to be “misleading” because visitors would expect to pay the higher price.
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Investigation summary

A complaint about the content of a charity mailing: Mr M

Mr M complained about disturbing messaging on the outside of a charity's mailing. Despite asking the charity to remove his details from its database, the charity continued to contact him.
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Investigation summary

A complaint about ‘on behalf of’ fundraising: Mr L

A charity failed to verify the identity of a volunteer that visited Mr L’s property collecting sponsorship money on their behalf.
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Investigation summary

A complaint about the use of personal information: Mr K

Mr K said his father asked a charity to remove his mother from its mailing list as she now lives in a care home, but Mr K’s father was added to its database instead.
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Investigation summary

A complaint about misleading fundraising: Mr J

Mrs J complained that a charity was selling a product on the basis that “all proceeds” would go to them, and that this was false and misleading.
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