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Investigation summary

A complaint about street fundraising: Mr H

Mr H complained two charity fundraisers were pressurising members of the public to donate. He said they became aggressive when asked questions about the charity’s work, and wouldn’t confirm how much of the money being raised went to the charity.
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Investigation summary

A complaint about fundraising by text message: Mr G

After complaining to a charity about unwanted emails in 2015, Mr G then received unwanted fundraising text messages from them in 2016.
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Investigation summary

A complaint about street fundraising: Mr F

Mr F complained about the behaviour of a charity street fundraiser, who he said was also blocking a public walkway.
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Investigation summary

A complaint about street fundraising: Mr E

Mr E told us that a fundraiser was fundraising on the street without the proper licence in place.
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Investigation summary

A complaint about lottery fundraising: Mr D

Mr D complained about lottery fundraisers who were selling prize draw tickets. He felt that the fundraisers were aggressive and very misleading.
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Investigation summary

A complaint about telephone fundraising: Mrs C

After cancelling his regular donation to a charity, Mr C kept getting telephone fundraising calls from them – despite telling them he didn’t want to hear from them again.
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Investigation summary

A complaint about unwanted charity bags: Mr B

Mr B received a charity collection bag from a company despite telling them that he did not want to receive them. He said that receiving them caused him distress.
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Investigation summary

A complaint about the use of personal information: Miss A

Miss A applied for a job with a charity, which then added her to its donor mailing list. When she asked them to stop and to remove her personal details, she said her request was ignored.
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Guidance

Guidance for fundraising platforms: 5 focus areas for donor transparency

The Fundraising Regulator analysed information provided to donors across eighteen well-known platforms. This guidance represents the minimum standard of information we would expect to see for donors to be able to make an informed decision to donate.
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Publication

Complaints process

We investigate complaints about fundraising where these cannot be resolved by the organisations themselves. We deal with complaints about fundraising in England, Wales and Northern Ireland, and fundraising in Scotland where it is carried out by charities registered primarily with the Charity Commission for England and Wales or the Charity Commission for Northern Ireland.
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Rulebook

Street fundraising rulebook

How fundraisers engaging with members of the public in local areas are expected to behave.
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Guidance

Quick guide - Telephone preference service (TPS) compliance checking

A quick guide to check telephone preference service compliance
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News

Fundraising Code updated on TPS Assured Certification

The Code of Fundraising Practice has been updated following consultation earlier this year. It stresses the need for compliance with the legal requirements of the Telephone Preference Service (TPS).
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News

Kieron James appointed as Board Member

Kieron James, founder of the Wonderful Organisation, will join the Fundraising Regulator board in July.
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Guidance

Online fundraising - advice and guidance for the public

Guidance designed to highlight the key things you need to know about online fundraising platforms whether you are setting up an appeal of your own, or donating to an existing one.
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News

New rules for online fundraising platforms

New rules and guidance published by the Fundraising Regulator outlining the responsibilities for online fundraising platforms.
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News

Code of Fundraising Practice updated in line with GDPR

Updates have been made to the Code of Fundraising Practice to incorporate the General Data Protection Regulation, and took effect on 25th May.
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News

Campaign raises awareness of Fundraising Preference Service

76,000 leaflets promoting the Fundraising Preference Service and the Fundraising Regulator are arriving in doctor's surgeries across England, Wales and Northern Ireland.
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Guidance

The Fundraising Code: legal appendices

Legal appendices to be read with the full fundraising code.
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Guidance

Reporting requirements of the Charities Act 2016

This note provides guidance on the reporting requirements in the Charities (Protection and Social Investment) Act 2016 which came into force for accounting periods beginning on or
after 1st November 2016. The new reporting requirements apply to charities which are reporting from 2018.
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Guidance

Complaints handling guidance

Guidance to help fundraising organisations when dealing with complaints about fundraising, setting out how the Fundraising Regulator defines a complaint and how organisations are expected to handle the complaints they receive.
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News

New guidance on handling complaints

New guidance released today helps organisations deal with complaints about fundraising appropriately.
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Opinion

Why focusing more on the public is good for fundraising

Fundraising Regulator Policy Manager Stephen Service explains why focusing on the needs of the public is good for fundraising.
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Opinion

In a digital world, charities need to take cyber security seriously

The National Cyber Security Centre look at the charity findings from the Cyber Security Breaches Survey 2018 in this blog for Fundraising Regulator.
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