Section 5: Volunteers
Current code rules
Volunteers
- 5.1.1 You must make sure that any guidance, information and support you give to volunteers is adequate and relevant to the type of relationship (‘on behalf of’ or ‘in aid of’) that the volunteer has with you.
- 5.1.4 You must take all reasonable steps to make sure that volunteers keep to standards on handling donations. For more standards on this, see section 4 Processing donations.
- 5.2.3 You must give any training and support that volunteers may need so they can carry out their role in a way that is legal, open, honest and respectful.
- 5.3.1 If you are aware of their activity beforehand, you must tell ‘in-aid-of’ volunteers that:
- they must use the expression ‘in aid of’ your charitable institution when fundraising, to distinguish their fundraising from yours; and
- they are responsible for organising all aspects of their fundraising and that you will not accept any liability relating to their fundraising.
Indicative change to code rules
Volunteers
- Rule A.A.A: You must provide appropriate training and support to volunteer fundraisers, relevant to the type of relationship (‘on behalf of’ or ‘in aid of’) that the volunteer has with you.
For more information about what is expected of charitable organisations working with volunteer fundraisers, see our guidance on ‘on behalf of’ and ‘in aid of’ volunteers.
Section 6: Fundraising involving children
Current code rules
Safeguarding children
- 6.1.2 You must make sure that your staff understand their responsibilities and what they must do in relation to activity organisers, the children taking part, and the parents or guardians of those children.
- 6.1.3 You must give the children or young people taking part, and their parents or guardians, guidance on how to carry out fundraising safely and legally.
Indicative change to code rules
Safeguarding children
- Rule A.A.A: You must make sure that your staff understand their safeguarding responsibilities, and inform the children taking part, and their parents, guardians or responsible adults, how to carry out fundraising safely and legally.
Section 7: Professional fundraisers, commercial participators and partners
Current code rules
Contracts and agreements
- 7.2.1 You must have a written agreement in place with any paid third-party fundraiser or commercial partner you work with to fundraise. In England, Wales and Scotland, you mustdo this if the paid third-party fundraiser or commercial partner you work with falls within the legal definition of a ‘professional fundraiser’ or ‘commercial participator’.
- 7.2.2 Regulations on contracts can differ between England and Wales, Scotland, and Northern Ireland. You must meet the relevant regulations in each area.
- 7.2.4 You must have review procedures in the agreement. You must consider the third-party fundraiser’s performance at these reviews and decide whether further action is appropriate (such as reviewing the agreement or activating any penalty clauses that may be part of the agreement). In England and Wales, you must meet this standard.
- 7.2.10 If a third-party fundraiser falls within the definition of ‘professional fundraiser’, the agreement must include details of the solicitation statement they need to give and the fees and expenses which the professional fundraiser will be paid.
- 7.2.11 Agreements with third-party fundraisers must include clear and realistic expectations of the activities to be carried out, the budget, resources, timings and the possible outcomes.
- 7.2.12 You must agree all procedures with professional fundraisers before the fundraising takes place, including procedures for processing donors’ details and producing and using fundraising materials.
- 7.2.13 You must make sure it is clear who owns the copyright of all materials and databases connected with the fundraising activity, before carrying out the activity.
- 7.2.14 You must give professional fundraisers the information they need about your charitable institution’s aims, and clear guidelines about their behaviour and the different tax reliefs that apply.
- 7.6.2 The written agreement between you and the third-party fundraiser must include terms defining what is considered confidential information.
Indicative change to code rules
Contracts and agreements
- Rule A.A.A: You must have a written agreement in place with any paid third-party fundraiser or commercial partner you work with to fundraise.
In England, Wales and Scotland, you are legally required to do this if the paid third-party fundraiser or commercial partner you work with falls within the legal definition of a ‘professional fundraiser’ or ‘commercial participator’.
- Rule A.A.B: You must have review procedures in these written agreements. You must consider the third-party fundraiser’s performance at these reviews and decide whether further action is appropriate.
In England and Wales, you are legally required to have these review procedures in your agreements.
- Rule A.A.C: All agreements with third-party fundraisers must outline:
- clear and realistic expectations of the activities to be carried out, the budget, resources, timings and the possible outcomes;
- who owns the copyright of all materials and databases connected with the fundraising activity; and
- what is considered confidential information.
- Rule A.A.D: If a third-party fundraiser falls within the definition of a ‘professional fundraiser’, these agreements must also include:
- procedures for processing donors’ details and producing and using fundraising materials
- the information they need about your charitable institution’s aims, and clear guidelines about their behaviour and the different tax reliefs that apply; and
- details of the solicitation statement they need to give and the fees and expenses which the professional fundraiser will be paid.
Regulations on contracts can differ between England and Wales, Scotland, and Northern Ireland. You are required to meet the relevant regulations in each area.
For more information about solicitation statements, see section 2.6. on Solicitation statements for paid employees, officers and trustees of charitable institutions and connected companies.