Resource library

Useful guidance, summaries of our investigations, and publications for donors and fundraisers.

Guidance

Guidance for charitable institutions working with commercial participators

Working with commercial participators can be beneficial to charitable institutions, offering opportunities to access new funding sources and increase public awareness. However, there are legal require...
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Guidance

Guidance for charitable institutions working with professional fundraisers

Working with professional fundraisers can help charitable institutions meet their fundraising goals and access external skills, knowledge and experience. However, there are legal requirements with whi...
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Investigation summary

St. Thomas Mar Thoma Church: August 2024

Investigation summary into St. Thomas Mar Thoma Church: August 2024
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Investigation summary

Penny Appeal: June 2024

Investigation summary into Penny Appeal: June 2024
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Investigation summary

Breast Cancer Now and APPCO UK: May 2024

Investigation summary into Breast Cancer Now and APPCO UK: May 2024
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Investigation summary

SOS Children’s Villages UK and Zen Fundraising Ltd: May 2024

Investigation summary into SOS Children's Villages UK and Zen Fundraising Ltd: May 2024
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Investigation summary

Inside Success Union CIC: January 2024

Investigation summary into Inside Success Union CIC (January 2024)
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Investigation summary

Hospitals Charity: November 2023

A summary of an investigation by the Fundraising Regulator into Hospitals Charity.
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Investigation summary

Princess Alice Hospice: October 2023

A summary of an investigation into Princess Alice Hospice.
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Closed consultation

Consultation on Code of Fundraising Practice: Closed 1 December 2023

The Fundraising Regulator has today announced the launch of a consultation as part of its ongoing review of the Code of Fundraising Practice.
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Closed consultation

Survey on sharing information about fundraising complaints: Closed August 2023

Help us identify where we may need to review our reporting on fundraising complaints data from charities by taking part in this survey on sharing information about fundraising complaints.
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Investigation summary

National Deaf Children’s Society: June 2023

A summary of an investigation into National Deaf Children’s Society.
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Consultation response

Charity Commission for England and Wales consultation on draft social media guidance: response from the Fundraising Regulator

A response from the Fundraising Regulator to a consultation hosted by the Charity Commission for England and Wales’ on draft guidance for charities about their use of social media.
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Investigation summary

Inside Success Union CIC: March 2023

A summary of an investigation into Inside Success Union CIC.
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Investigation summary

Leukaemia and Myeloma Research UK and Fundraising Support Ltd: March 2023

A summary of an investigation into Leukaemia and Myeloma Research UK (registered charity no. 1161622) and its agency Fundraising Support Ltd.
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Guidance

Guidance for online fundraising platforms

This guidance represents the minimum standard of information we would expect donors to see to be able to make an informed decision to donate through an online fundraising platform.
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Guidance

The Charities (Protection and Social Investment) Act 2016: Fundraising reporting requirements guidance

Guidance on complying with fundraising reporting requirements for charities which produce an annual report and their trustees.
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Publication

The Charities (Protection and Social Investment) Act 2016: an analysis of compliance with fundraising reporting as of July 2022

This research reviews how charities are complying with the fundraising reporting requirements of the Charities (Protection and Social Investment) Act 2016, as of July 2022.
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Investigation summary

Cancer Research and Genetics UK and Recycle Proline Ltd: December 2022

Read the summary.
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Guidance

Tips for giving safely to charity: advice for the public

Be alert to common fraud tactics when giving in-person or online. This will give you confidence to donate to genuine causes.
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Guidance

Key questions you should ask when donating to an online fundraising appeal

Although most appeals are genuine, you should take care when donating through a platform so that you can be sure that your donations go to a legitimate cause, and that they are used for the purpose yo...
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Guidance

Setting up an online fundraising appeal: advice for the public

This guidance is designed to highlight the key things you need to know about setting up an online fundraising appeal.
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Publication

Complaints process

We consider complaints about charitable fundraising where these cannot be resolved by the organisations themselves. Our casework process outlines our approach.
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Publication

Code review 2022-24 public call for information: closed November 2022

This call for information seeks views on how the Code of Fundraising Practice can be improved so that it provides an effective regulatory framework, now and in the future. 
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